[Grindr Knowledgebase

Which BlackBerry devices does Grindr Xtra support?

Fri, 10 Feb 2012 11:34:47 GMT

Grindr Xtra for Blackberry supports the following devices: **Bold** 9000, 9650, 9700, 9780, 9790, 9900, 9930 **Curve** 8300, 8310, 8330, 8330m, 8350i, 8520,8530, 8900, 8910, 8980, 9300, 9330, 9360, 9370, 9380 **Tour** 9630, **Torch** 9800, 9810, 9850, 9860 We do not support the Storm, Style, Pearl or Playbook at this time. We hope to bring Grindr to as many devices as possible in the future.

Android Unsupported Devices.

Tue, 31 Jan 2012 04:25:39 GMT

If you are having issues using or downloading Grindr Android on an Android device, it may be because you're using a device that doesn't support Grindr.

Grindr Android is only currently available on medium and high density resolution devices that are running official/stock versions of Android OS 2.1 - 4.0.3.

	Low density (120), ldpi	Medium density (160), mdpi	High density (240), hdpi	Extra high density (320), xhdpi
Small screen	QVGA (240x320)
Normal screen	WQVGA400 (240x400) WQVGA432 (240x432)	HVGA (320x480)	WVGA800 (480x800) WVGA854 (480x854)
Large Screen		WVGA800* (480x800) WVGA854* (480x854)
Extra Large Screen

Examples of Low Density Resolution devices

HTC Tattoo
HTC Wildfire
Sony Ericsson X10 Mini.

Note We do not officially support any devices running rooted or custom moded versions of Android OS.

Blackberry Profile Not Saving.

Wed, 18 Jan 2012 00:50:31 GMT

If you are experiencing an issue where your profile is not saving on Grindr Xtra for Blackberry, please follow the below instructions.

For PC Users:

Make sure you have attached your Blackberry to your computer via the USB cable first.

You will first need to enable 'Show hidden Folders' (which is off by default) you can follow the steps contained in this Microsoft support article to enable the setting - http://windows.microsoft.com/en-US/windows7/Show-hidden-files

Once you have done this please navigate to:

My Computer> SD card: (Drive Letter) BlackBerry\nbf\gapp and delete the gapp folder.

Unplug your Blackberry from your computer.

Once you have done this you will need to access the Blackberry devices internal memory and do the following:

Locate home\user\nbf\gapp which is a hidden folder so make sure you show the hidden files by doing the following:

Home Screen> Applications>Files>File Folders>Device>Menu>Show hidden this will allow you to navigate to the gap folder so you can delete it.

Restart your Blackberry device and launch Grindr xtra to repopulate the folders and you should now be able to edit your profile information.

For Mac:

Make sure you have attached your Blackberry to your Mac via the USB cable first.

To enable hidden files and folders in Mac OS please navigate to:

Macintosh HD>Applications>utilities>Terminal

Once there run the following command: defaults write com.apple.Finder AppleShowAllFiles YES

To make the command take effect, you need to restart the Finder. One way to do this is to hold down the Option (alt) key, then click and hold on the Finder icon in the Dock. When the contextual menu appears, select Relaunch and the Finder will restart.

Once you have done this please navigate to:

Desktop> Mounted USB Media> BlackBerry\nbf\gapp and delete the gapp folder.

Eject the Blackberry Mounted USB media from your mac by dragging the icon from the Desktop to the trash can then disconnect the USB cable.

Once you have done this you will need to access the Blackberry device internal memory and do the following:

Locate home\user\nbf\gapp which is a hidden directory so make sure you show the hidden files by doing the following:

Blackberry Home Screen> Applications>Files>File Folders>Device>Menu>Show hidden this will allow you to navigate to the gapp folder so you can delete it.

Go back to the terminal and run the following command to hide hidden folders: defaults write com.apple.Finder AppleShowAllFiles NO

Restart your device and launch Grindr xtra to repopulate the folders and you should now be able to edit your profile information.

Issues Launching Grindr.

Wed, 11 Jan 2012 22:21:02 GMT

If you’re having issues logging into your Grindr application, you may need to force close the application.

To Force Close Grindr On Apple Devices:

Double Tap The Home Button to bring up the Multitasking Bar.
Tap and Hold the Grindr Icon until all icons start shaking.
Tap the Red icon in the top right corner of the Grindr Icon.

To Force Close Grindr On Android Devices:

Open your Settings application.
Tap Applications.
Tap Manage Applications
Tap “Grindr” >
Tap Force Close
Launch your Grindr again to see if it works.

If you are still not able to access your Grindr you may have to clear your Grindr cache.

To Clear Grindr Cache:

Open your Settings application.
Tap Applications.
Tap Manage Applications
Tap “Grindr” >
Tap Clear Cache.
Tap Force Close.
Open Grindr and test.

You may need to try these steps repeatedly before being able to log back into Grindr.

Unable To Purchase Subscription (Not Jailbroken iPhone)

Tue, 10 Jan 2012 21:12:45 GMT

If you are unable to purchase a subscription

If you have a Jailbroken iPhone, please see this Support Article: grindr.com/kb/jailbroken

If you do not have a Jailbroken iPhone, first thing to do is make sure you are Signed In to the iTunes Account that you used to purchase Grindr Xtra:

Open the Settings App
Touch General
Touch Restrictions
Make sure 'In-App Purchases' is set to 'ON'

If they are On, please return to your home screen and follow the below instructions:

Touch Store.
Touch your Apple ID
Touch Sign Out.
Touch Sign In
Provide your iTunes Store UserName and Password
Try the Grindr Subscription purchase again.

If that does not solve your issue, please:

Sign into our support page.
Click the Contact Us tab.
Select Unable To Purchase Subscription
Obtain either your Support Code or Device ID
For instructions, see How To Find Your Support Code Or Device ID (will open in a new window).
Take a Screen Capture of the message you are receiving For instructions, see How To Take A Screen Capture (will open in a new window).
Answer all the questions being asked
Attach the screen capture picture to the ticket

With that information we will be able to look in to why you are having this issue.

Unable To Sign On To Grindr

Tue, 10 Jan 2012 20:47:43 GMT

If you are still having trouble signing on to Grindr, please force quit and re-start your device and try to sign on again.

Please verify you are on the most recent version of Grindr.

If you are a NON-US based user, please contact your mobile provider to ensure they do not have any adult content restrictions on your account, AND that you have the correct Internet Service Data package provisioned onto your account.

There have been cases where users have subscribed to “unlimited data” plans. It allows for unlimited amount of data traffic, but not unlimited services. This means you’ll have access to basic internet services including web pages and email. But more advanced internet services (chat, vpn, etc) are not covered. Usually you’ll have to request what is called a “plus booster” or a “bolt on” for all internet services, depending on who your carrier is.

There’s a possibility your carrier has adult content blocks/restrictions on your account. If this is the case, you will have to request that your provider removes the blocks/restrictions.

For all US users and NON-US users that have full internet services and no adult content blocks, please try visiting these URLs from your device while connected to your carrier data plan (make sure WIFI connection is turned off): (Note: Apple and Blackberry devices can test these links from their native mobile devices. Android users will need to download a mobile version of Firefox onto their device.)

To check if your carrier is blocking our chat ports, from your mobile device, visit - http://chat.grindr.com:5222

If your carrier is not blocking our chat ports, you will see a blank page or an XML code. Otherwise, you’ll get an error message.

To check if your carrier is blocking Grindr’s domain, from your mobile device, visit - http://api.grindr.com

If your carrier is not blocking Grindr’s domain, you will be taken to a Google login page. If you are being blocked, you will receive an error message.

If you’re having issues connecting to either URL please contact your mobile carrier and ask about any restrictions that may currently be on your account preventing you from accessing your Grindr.

If you still cannot sign on, please provide us with the following information:

What is your device ID/support code?
What device type are you using(iPhone, iPad, Android, Blackberry)?
What version number of Grindr/Xtra are you using?
What is your location(city, country)?
Who is your Mobile Carrier?
Who is your Internet Service Provider?
Are you having issues connecting via 3G, WiFi, or both?
Do any profiles load in your cascade?

Abusive User - Being Harassed

Tue, 10 Jan 2012 20:32:41 GMT

If another user is being abusive or threatening:

Please note, we cannot moderate any situations that occur in a private chat or any situations outside of Grindr. If a user is harassing you via private chat, we recommend you use the Block feature and block the user. When you've blocked the user, they will no longer be able to see your profile to contact you.

If the user is harassing you by posting content on their profile:

If you can see the user's profile, follow the below steps. If you can't see the user's profile, then have a friend who uses Grindr follow the below steps.

If using an Apple device then take a screenshot of the offending user's profile. If using an Android or a BlackBerry then describe the details of his profile.
Add the profile as a favorite.
Obtain your Support Code.
Send the screen capture/description as well as the support code to us at review@grindr.com

To take a screen capture:

Press and hold your Home button
Press and release your Top button
Release your Home button

Your screen will flash, and a picture of what was on the screen will be saved to your photo library.

To obtain your Support Code for Apple devices: www.grindr.com/kb/scudid

To obtain your Support Code for BlackBerry: www.grindr.com/bbpin

To obtain your support Code for Android: www.grindr.com/scmeid

Grindr Is Freezing Or Becoming Unresponsive

Tue, 10 Jan 2012 20:26:56 GMT

In order to resolve the issue of your app freezing, we need to have the error logs that your device automatically generates from any incidents with the app. Please visit [This Support Article](http://www.grindr.com/kb/crash "Grindr Crash Logs") for instructions on how to provide those logs to us. After you've obtained your logs, follow the below steps: 1. Log In to our Support Center if you are not already. 2. Click the Contact Us tab. 3. Select Grindr Is Freezing. 4. Answer all the below questions. ***NOTE*** This is very important, we need all information. - What type of device are you using? - What OS # is the device running? - Which app are you using(Grindr or Grindr Xtra?) - What version # of the app are you using? - How are you connecting, via WiFi or 3G? - Who is your mobile carrier? - Is this app experiencing the issue after receiving a push notification from another app? Are you noticing any sort of drop in signal?

Blackberry Subscriptions

Tue, 10 Jan 2012 19:54:35 GMT

Grindr Xtra for BlackBerry is a free download in App World and comes with a free 7 day trial. Once the trial is completed it

Grindr Xtra requires a subscription to be purchased from the Grindr Xtra store. These subscriptions come in different durations and we give you the option to have it auto-renew. Pricing for Grindr Xtra subscriptions for BlackBerry are as followed:

1 Month: - $4.97
3 Months: - $12.97
6 Months: - $23.97
12 Months: - $46.97

To Purchase Grindr Xtra for Blackberry:

Press the menu button from the cascade
Click on the Grindr Xtra Store, your web browser will open and take you to the Grindr Store
At this screen select the duration of subscription you wish to purchase and whether you want it to automatically renew
Enter your billing information and credit card number
Click purchase and reopen Grindr
Enjoy!

If Your Profile Has Been Reviewed, Moderated, Cropped, or Banned

Tue, 10 Jan 2012 19:44:03 GMT

If you have been notified that your profile has been banned or moderated, or if you have had your profile's picture or text removed:

If you are not signed in to our Support Center, please do by clicking sign in in top right corner.
Click the Contact Us tab
Select Review Team Inquiry
Provide your Device ID from the ban or moderation message
Advise your Support Code, Device ID/Device IMEI or MEID/Blackberry Pin if you don't have the message any longer

Note:Apple users can take a screen capture of the ban message, and attach it to the ticket or just copy your device ID.

If you would prefer to not create a Support account, you may email the above information to review@grindr.com.

Be aware, if your profile was banned, it will remain banned until you contact the Review Team, and have received a response from them. Users who have repeatedly violated our Terms Of Service or Profile Guidelines may be permanently banned.

Our Review Team works normal business hours, and answers inquiries in the order they are received. They try to answer all inquiries within one business day; however, depending on the day of the week, the time of the day, and the number of inquiries in the queue before yours, there may be a delay in receiving a response.

Your profile may have been reviewed, moderated, cropped, or banned for the picture, for the text, or both. While waiting for us to respond to your inquiry, we strongly recommend you review Grindr's Profile Guidelines and Terms Of Service:

Grindr Profile Guidelines
and
Grindr Terms Of Service

To take a screen capture:

Press and hold your Home button;
Press and release your Top button;
Release your Home button;

Your screen will flash, and a picture of what is displayed on your screen will be saved in your photo library.

Push Notifications - Common Questions

Tue, 10 Jan 2012 19:01:09 GMT

The below information should answer your question(s) regarding Push Notifications.

At this time Push Notifications are only available with Grindr Xtra.

To adjust your Push Notifications settings for Grindr Xtra:

Open the Settings app
Touch Notifications
Touch Grindr Xtra in the list below the ON | OFF slider
Use the individual sliders to indicate if you want to receive Sounds, Alerts, and/or Badges.

Sounds indicate whether you want to hear a sound when a Push comes in.

Alerts indicate whether you you want to see a preview message on your screen.

Badges indicate whether you want to see how many pushed messages you have in Grindr X(tra), the number appears over our icon.

Switching From Grindr To Grindr Xtra

Tue, 10 Jan 2012 17:39:45 GMT

If you are switching between Grindr and Grindr Xtra, the information below should be helpful.

Grindr and Grindr Xtra are two separate apps, which means two separate profiles.

If you have recently installed Grindr Xtra for the first time on your device, your favorites and blocks were copied over from your Grindr profile. However, the rest of your Profile (including Name, Headline, About, Stats, Picture, Chat History) is not copied over.

We can delete your old profile for you, please:

Sign In to the support page.
Click the Contact Us tab.
Select Delete Duplicate Profile
Provide your Support Code
Advise which profile you want deleted, Grindr or Grindr Xtra.

To obtain your Support Code: In the Grindr cascade, touch Menu > Settings > About > Support Code. A new window will pop up with your support code. Your support code is a 4 character, alpha-numeric code.

Syncing Your Profile(Apple devices only.)

Tue, 10 Jan 2012 17:31:14 GMT

Syncing Your Profile

Please read the below information before syncing your device.

Grindr should only be synced with another Grindr profile, Grindr Xtra should only be synced with a Grindr Xtra profile. Grindr should *NEVER* be synced to a Grindr Xtra profile on any device.
Syncing is only intended for when a user has multiple different devices they want to use one Grindr profile on, such as an iPod and an iPhone, an iPad and an iPhone, or an iPad and an iPod.
Do not sync a Grindr profile that was on a device you plan on discarding, returning, swapping out, or selling.
If you plan on getting a new/upgraded device and will not be keeping your previous device, you will want to apply a back-up/restore and use the "Transfer" feature when prompted. Do *NOT* use the Sync Profile feature to move the profile.

If you already Synced your profile to an additional device, and it is not working correctly, or if you want to Sync to an additional device, you will need to:

Delete Grindr from your original device
Be aware: Deleting Grindr from your device will delete all Chat History, including chat messages, pictures, and locations. If you want these saved please take screen captures. Do not do a BackUp and Restore, as this will restore bad data.
- Touch the Grindr icon until icons start to shake;
- Touch the delete symbol on the Grindr icon;
- Press the Home button;
- Sync to iTunes, and re-install Grindr.
Create a new Sync Code
- Open Grindr on your original device
- Touch Menu
- Touch Settings
- Touch Sync Profile
- Touch Send Profile
- Make note of new Sync Code
Delete Grindr from the additional or replacement device following the steps in #1 above
Receive new Sync Code
- Open Grindr on your additional device
- Touch Menu
- Touch Settings
- Touch Sync Profile
- Touch Receive Profile
- Enter Sync Code.
  Please Note: Make sure you are entering the sync code exactly as it was provided to you. Codes are case sensitive.
- Touch OK

If you are still experiencing issues with your profile and syncing, please send us a message to help@grindr.com with your sync code and your device ID of the primary device you are syncing from.

Here’s how to find your device ID:

Open iTunes on your computer and connect iPhone or iPod touch
In the left column, under Devices, click once on your iPhone or iPod touch
Click on the Summary tab
Click the words serial number. It will change to Identifier (UDID) with a long string of numbers and letters.
In the iTunes menu click Edit -> Copy. (This will put the device ID in your clipboard so you can paste it)
Paste the device ID (by clicking Edit -> Paste from the file menu on top of your screen) into your email or Ticket.

How To Sync For The First Time:

Both profiles need to be running version 1.3.0 or later;
Open your original Grindr;
Touch Menu;
Touch Settings;
Touch Sync Profile;
Touch Send Profile;
Make note of your six character Sync Code - it is case sensitive;
Close Grindr;
Open your other Grindr;
Touch Menu;
Touch Settings;
Touch Sync Profile;
Touch Receive Profile;
Enter your Sync Code that was previously provided.
Touch OK.

Your Grindr messages will be sent to the last Grindr you signed in to, or the one you are currently signed in to.

Pictures - Common Questions

Mon, 09 Jan 2012 20:35:33 GMT

Are there limits on what I can have as my picture?
Yes! Please see:
Profile Guidelines
and
Terms Of Service

Can I delete my Grindr picture?
It is currently not possible to delete your Grindr photo. However, you can change it to be all black: Take a picture with the camera covered, then follow the steps below to change your Grindr photo to that picture.

How do I add or change the picture in my Grindr profile?
To add or change the picture on Apple devices:

Touch Menu > Edit Profile.
Touch the thumbnail picture box in the top left corner, it has text that says "Tap to edit"
From there you can choose an existing photo from your Apple device's photo library, or you can take a new photo.
Crop your photo, Confirm.
Crop the thumbnail, Confirm.
Press 'Done' when you've returned to the "Edit Profile" Screen

To add or change the picture on Android devices:

Touch the Menu function on your device > Edit Profile
Touch the thumbnail picture box in the top left corner, it has text that says "Tap to edit"
From there you can choose an existing photo from your Apple device's photo library, or you can take a new photo.
Crop your photo, Confirm.
Crop the thumbnail, Confirm.
Press 'Done' when you've returned to the "Edit Profile" Screen

To add or change the picture on BlackBerry:

Press the menu button from the Cascade
Click on Edit Profile
Scroll over to the thumbnail picture box on the top left corner, it has the text that says "Click to edit"
From there you can choose an exsisting photo from your BlackBerry photo library.

How do I send a picture to another user?
To send a picture to a user in chat on an Apple device:

Touch More in the top right corner of the chat window
Touch Send Photo
From there you can choose an existing photo from your iPhone or iPod touch photo library, or you can take a new photo.

To send a picture to a user in chat on an Android device:

Touch the Menu key on your device.
Touch Send Photo
From there you can choose an existing photo from your iPhone or iPod touch photo library, or you can take a new photo.

To send a picture to a user in chat on a BlackBerry:

Press the menu button while in the chat window
Click on either Send Photo to send an exisiing ohone from you library or press Take Photo to send a new photo.

Can I have multiple or private pictures?
At this time you can only store one picture in your profile. You can send pictures to other users by following the steps above.

How to Disable Grindr Xtra Automatic Renewal on iOS

Tue, 06 Dec 2011 01:02:38 GMT

Grindr Automatic Renewal Policy When Grindr Xtra members subscribe on iOS devices (iPhone, iPod touch, iPad, etc.), they are immediately enrolled in automatic renewal. This allows subscribers access to premium features without interruption, until they wish to disable it.

If you subscribed on an iOS device and wish to disable auto-renewal, please do not contact Grindr. Apple prohibits developers from modifying users' subscription preferences or issuing refunds, so all we can do is walk you through the steps of disabling the service, yourself.

How to disable auto-renewal within iTunes
1. Launch iTunes 10.5.1 or later.
2. Choose Store > Sign In.
3. Enter your Apple ID and password and click Sign In.
4. Choose Store > View My Account. You may be asked to re-enter your Apple ID password.
5. In the "Grindr Xtra" section, click Turn Off Auto-Renew to the right of Grindr Xtra.

How to disable auto-renewal on an iOS device
1.Open the App Store on your device.
2. Select the "Featured" tab, in the bottom-left of the screen.
3. Scroll to the bottom of the screen and tap the Apple ID button.

4. Tap the "View Account" button.

5. Enter your password when prompted.
6. Under Subscriptions, tap "Manage".
7. Tap "Grindr Subscriptions" and then "Grindr Xtra".

8. Tap "Grindr Xtra" again, if necessary.
9. Tap the "ON" switch next to "Auto-Renewal" to disable auto-renewal.

Warning You will still have access to Grindr Xtra features until the expiration date listed on the screen. Disabling auto-renewal does not refund your purchase. Grindr recommends disabling your auto-renewal at least 24 hours prior to your renewal date, in order to ensure that iTunes registers the change before charging you again.

Thank you for being a subscriber and supporting our continual improvements to Grindr and Grindr Xtra.
Download Grindr Xtra for iOS here: http://itunes.apple.com/us/app/grindr-xtra/id319881193?mt=8#
Download Grindr for Android here: https://market.android.com/details?id=com.grindrapp.android&hl=en

How To Locate Your Support Code or MEID for Android Devices

Fri, 28 Oct 2011 15:08:29 GMT

For Apple devices see: grindr.com/kb/scudid

For BlackBerry devices see: grindr.com/kb/bbpin

For Android devices:

To obtain your Support Code: In the Cascade touch your own thumbnail picture for 5-10 seconds, after you lift your finger, a message will display, advising of your Support Code.

Your Support Code is four lowercase alpha/numeric characters.

If you are not able to open Grindr, or you have deleted it, then we'll need your device's MEID.

To obtain your Android Device MEID.IMEI:

Open the Settings application.
Tap About Phone
Tap Status
Scroll down to where it says MEID/IMEI
Copy all alphanumeric characters exactly as they appear on your Android Device.

Can't control the trackpad

Wed, 26 Oct 2011 20:09:25 GMT

The trackpad sensitivity is based off the preference you have selected in your devices settings. If you are having difficulties controlling the trackpad in Grindr you might want to try lowering your devices sensitivity.

Blackberry OS5 Devices

To change your trackpad sensitivity

From the home screen press Options
Select Screen/Keyboard

If you scroll down you will see the settings to change you trackpads horizontal & vertical sensitivity.
The numbers range from 20 to 100, the lower the number the slower the trackpad will move.

Blackberry OS6 Devices

To change your trackpad sensitivity

From the home screen press Options
Click Typing and Input
Select Trackpad and Sensitivity

If you scroll down you will see the settings to change you trackpads horizontal & vertical sensitivity.
The numbers range from 20 to 100, the lower the number the slower the trackpad will move.

I get a Javascript Error when I try to buy a subcription

Wed, 26 Oct 2011 19:36:12 GMT

In order to purchase a Grindr Xtra subscription you have to have the BlackBerry native browser set as your default browser and you must have Java Script enabled in your browser.

To enable Java Script please follow the following instructions.

Blackberry OS5 Devices

Open your Native BlackBerry Browser
Press the Menu button and select Options
Select Browser Configuration
Click Support JavaScript & Allow JavaScript popups
Press the Menu button and select Save Options

Blackberry OS6 Devices

Open your Native BlackBerry Browser
Press the Menu button and select Options
Scroll down to the Web Content section
Make sure that Enable JavaScript is ticked
Press the Menu button and select Save

Can not connect via Cellular Connection (GSM Only)

Wed, 26 Oct 2011 19:16:33 GMT

If Grindr Xtra can not connect via your cellular connection but can connect via WiFi, you are going to want to check your APN settings are correct for your carrier.

To change your APN:

Blackberry OS5 Devices

From the home screen press Options
Click Advanced Options
Then select TCP

Blackberry OS6 Devices

From the home screen press Options
Click Device
Click Advanced System Settings
Then select TCP IP

Please make sure you have entered the correct APN details for your carrier, we have listed some below, if your carrier isnt listed please contact them for the correct settings

USA

At&t

T-Mobile

Australia

Optus

Telstra

Three

Virgin

Vodafone

Canada

Bell

Fido

Rogers

Telus

France

Bouyges

Orange

Virgin

Greece

Vodafone

Wind

Hong Kong

New World

Orange

Three

Claro

Ireland

Vodafone

Italy

Fastweb

TIM

Wind

Japan

Softbank

Mexico

Movistar

Telcel

Spain

Movistar

Orange

Vodafone

United Kingdom

Orange

T-Mobile

Tesco

Three

Virgin

Vodafone

Is Your Location Incorrect (BlackBerry)?

Wed, 26 Oct 2011 18:51:51 GMT

If Grindr is not showing guys in your current location or your accuracy meter is reading 0.0; double check that you have Location Services enabled

Note 1: This is for GSM based BlackBerrys, CDMA Blackberrys do not have this option

Note 2: Verizon does not allow us to get GPS data from their devices so on Verizon models we rely solely on cellular triangulation services, this is why the accuracy is approximately 1000 meters.

For GSM Blackberrys running OS5 with GPS

From the home screen go to Options
Click Advanced Options
Click GPS
Under GPS Services click Location ON
Grindr determines your location the same way the Maps app does. Your Blackberry location may need to be refreshed
Press the Menu Button
Click Refresh GPS

For GSM Blackberrys running OS6 with GPS

From the home screen go to Options
Click Device
Click Location Settings
Under GPS Services make sure it's set to Location ON
Grindr determines your location the same way the Maps app does. Your Blackberry location may need to be refreshed
Press the Menu Button
Click Refresh Location

For CMDA BlackBerrys:

Open Google Maps, BlackBerry Maps, VZ Navigator, Sprint Navigator
Press the Menu Button and find your current location
Close the App
Open Grindr or Grindr Xtra

For Non-GPS/Verizon BlackBerrys:

Make sure that WiFi is turned off, we rely on cellular triangulation for these devices and cannot get location from a WiFi connection. If your location is still incorrect and you are using these device please head to www.navizon.com in your BlackBerry browser and download Navizon and look up your location, if there is a discrepacy between Navizon & Grindr please email us at help-bb@grindr.com

How Do You Find Your Support Code Or PIN?

Wed, 26 Oct 2011 18:16:54 GMT

If you need to contact Customer Support we will need your Support Code or PIN.

For Apple Devices:
Please see this Support Article: grindr.com/kb/scudid

For Android Devices:
Please see this Support Article: grindr.com/kb/scudid

For BlackBerry:

To obtain your Support Code: Press the Menu Button>Edit Profile>Menu Button>Settings, on this page you will see a field that says Support Code.

Your Support Code is numeric characters and should look similar to 553648138.

If you are not able to open Grindr, or you have deleted it, then we'll need your device ID:

Here’s how to find your PIN:

Blackberry OS 5 Devices

From the home screen go to Options
Click Status
Scroll down to PIN

Blackberry OS 6 Devices

From the home screen go to Options
Click Device
Scroll down to Device and Status Information

The Blackberry PIN should look similar to: 2100000A

Is Your Location Incorrect (Apple Devices)?

Tue, 25 Oct 2011 15:11:08 GMT

If Grindr is not showing guys in your current location:

Double check that you have Location Services enabled:

Open the Settings app
Touch Location Services
Touch ON

Grindr determines your location the same way the Maps app does. Your Apple device's location may need to be refreshed:

*NOTE* iPhone 4/OS4.0 USERS... Because OS4.0 now doesn't close apps, just runs them in the background, you'll need to follow steps 1-4. If you are not using an iPhone 4 or OS4.0 on your device, skip to the step 5.

Sign out of Grindr.
Double tap the home button.
Touch the Grindr icon until close symbol appears.
Touch close.
Open the Maps app
Touch the Locate icon in the left bottom corner and wait for it to finish updating your location.
Sign back into Grindr.

iPhones and iPads connecting by 3G or Edge determine your location from the built in GPS. iPhones and iPads connecting by Wi-Fi and the iPod touch determine your location from the Wi-Fi router or hotspots.

If the Maps app shows your correct location, then Grindr will display guys in your area. You may need to touch the Refresh icon in Grindr if your location or connection has recently changed.

If the above information does not answer your concern, please:

If you are not Logged In to this Support page, please do so
Click the Contact Us tab.
Select Support Inquiry
Provide your Support Code
Provide a detailed description of your concern or your question

To obtain your Support Code: Visit www.grindr.com/kb/scudid.

What To Do If Your Device Has Been Lost Or Stolen

Mon, 03 Oct 2011 17:00:46 GMT

If your device has been lost or stolen:

We need a way to identify the profile, if you have a new device and are seeing your original profile you can follow these steps.

Mark your original profile as a favorite;
Apple users, take a screen capture of the profile (see below.) Android and Blackberry users, send a description of the profile;
We recommend you do not communicate with the profile;
Obtain your current Support Code (see below);
Email the above information to Review@Grindr.com.

If you do not have a replacement device, or are not seeing your original profile, as a friend who is seeing your original profile to:

Add your original profile as a favorite;
Apple users, take a screen capture of the profile (see below.) Android and Blackberry users, send a description of the profile;
Obtain his Support Code (see below);
He should email you the above information;
Then you forward his email to Review@Grindr.com, please do not ask your friend to email us directly.

If you have filed a police report, and the police would like to contact us, we can explain the limited information we have on your lost or stolen device. We will need a subpoena or search warrant to release this limited information. The police should email our Legal Team at Legal@Grindr.com, the email needs to come from an official email address.

How to take a screen capture:

Press and hold the Home button;
Press and release the top button;
Release the Home button

Your screen will flash, and a picture of what is displayed on your screen will be saved to your photo library.

How to find your Support Code:

For Apple devices: see this Support Article: Grindr.com/kb/scudid.

For Android devices, see this Support Article: Grindr.com/kb/scmeid.

For BlackBerry devices, see this Support Article: Grindr.com/kb/bbpin.

Touch Menu;
Touch Settings;
Touch About;
Touch Support Code;

A message will display, advising of your four character lower case alpha/numeric Support Code.

If you subscribe to Apple's MobileMe service, it has a Find My iPhone feature, going this route is a much easier process. We do not recommend you contact the person who has stolen your device directly.

Impersonating - Someone Else Is Using Your Picture

Mon, 03 Oct 2011 16:58:03 GMT

If another guy is using your picture:

In order for us to get involved, you will need to ask this user yourself to take the picture down.

If he doesn't remove the photo of you, favorite him and email review@grindr.com the following:

If you are on an Apple device then take a screen capture of his profile, if you are on a BlackBerry then describe the details of this profile;
His name;
Your Support Code;
Send two photos of yourself. One of those photos needs to be of you holding a piece of paper with the same e-mail address you are contacting us from.

To obtain your Support Code:

For Apple Devices: Visit www.grindr.com/kb/scudid

For Android Devices: Visit www.grindr.com/kb/scmeid

For Blackberry Devices: Visit www.grindr.com/kb/bbpin.

To take a screen capture(Apple devices only):

Press and hold your Home button
Press and release your Top button
Release your Home button

Your screen will flash, and what you had displayed on your screen will be saved as a picture in your photo library.

Delete Your Grindr Profile

Mon, 03 Oct 2011 16:56:51 GMT

If you would like us to permanently delete your Grindr profile:

Please Note:The steps to delete a duplicate profile are different. If you have a duplicate profile see this article: Duplicate Profiles - what to do if you have a duplicate profile.

Please:

Sign In to our support page,
Click the Contact Us tab.
Select Delete Non-Duplicate Grindr Profile
Advise your Support Code if you have not deleted Grindr yet
Advise your Device ID if you have already deleted Grindr

*Note* If you are unable to successfully submit a ticket, please e-mail your Support Code or Device ID to delete@grindr.com

To obtain your Support Code for Apple devices: www.grindr.com/kb/scudid

To obtain your Support Code for BlackBerry: www.grindr.com/bbpin

To obtain your support Code for Android: www.grindr.com/scmeid

**Note**Due to the high number of e-mails we receive on a daily basis, it may take some time before we can respond to your request to delete your profile. In the mean time, you can follow the steps below to manually clear your profile. Once we've permanently deleted your profile, you will receive a confirmation e-mail.

For Android Devices, scroll down to here.

For Blackberry Devices, scroll down to here.

For Apple Devices:

Clear Profile Image:

Launch Grindr
Tap Menu
Tap Edit Profile
Tap Photo Thumbnail
Select 'Take Photo' (*Note* - For iPod Touch and iPad users that don't have a camera, upload a photo of a blank/black screen.)
Take a photo with your device laying on a flat surface with the camera lens covered.
Upload the photo.

Remove Profile Details.

Launch Grindr
Tap Menu
Edit Profile.
Tap the Edit button next to each section
- About: Clear out all text entered and tap Save.
- Relationship: Select Do Not Show and tap Save.
- Looking For: Select Do Not Show and tap Save.
- Ethnicity: Select Do Not Show and tap Save.
- Age: Select Do Not Show and tap Save.
- Height: Select Do Not Show and tap Save.
- Weight: Select Do Not Show and tap Save.
- Social Link: Select Do Not show and tap Save.
Turn show distance to 'Off'
Tap Done.

Removing All Favorites.

Launch Grindr
Click on each favorite's thumbnail to review their profile.
Tap the Yellow Star until it turns gray.
Tap Back and access each profile and follow the previous steps.

Unblocking Everyone:

Launch Grindr
Tap Menu
Tap Settings
Tap General
Tap UnBlock Everyone
Confirm.

Clear Chats:

Launch Grindr
Tap Menu
Tap Settings
Tap General
Tap Clear All Chats
Confirm.

Deleting the App:

From your device's home screen, tap and hold the Grindr Icon until the icons start shaking back and forth.
Tap the X on the Grindr Icon.
Tap Delete to confirm you want to delete the application.

For Android Devices:

Clear Profile Image:
1. Launch Grindr
2. Go to “Edit Profile”
3. Tap to Edit photo
4. Tap on “Camera”
5. Take a black photo (All black or all white)
6. Save photo to profile
Remove Profile Details:
1. Launch Grindr
2. Go to “Edit Profile”
  - Display name: Click “Edit”, delete all entered text > click “OK”
  - Headline: Click “Edit”, delete all entered text > click “OK”
  - About: Click “Edit”, delete all entered text > click “OK”
  - Age: Click “Edit”, delete all entered text > click “OK”
  - Height: click “Edit”, click on “Do not Show” > click “OK”
  - Weight: “Edit”, delete all entered text > click “OK”
  - Ethnicity: click “Edit”, click on “Do not show” > click “OK”
  - Relationship Status: click “Edit”, click on “Do not show” > click “OK”
  - Looking For: Click “Edit”, uncheck all options, click “Do Not Show”
  - Social Link: Click “Edit”, deleted entered text > click “OK”
  - Age Filters: Click “Edit”, delete entered text for Min and Max age > click “OK”
Removing all Favorites:
1. Launch Grindr
2. Click on a favorite thumbnail to view the profile.
3. Click on star to remove favorite
4. Repeat steps 2-3 until all favorites are removed as desired.
Unblock Everyone:
1. Launch Grindr
2. Click on Menu
3. Click on “Settings”
4. Click on “General”
5. Click on “Unblock Everyone”
Clear Chats:
1. Launch Grindr
2. Click on Menu
3. Click on “Settings”
4. Click on “General”
5. Click on “Clear All Chats”
Reset Default Grindr Settings:
1. From Android Settings
2. Go to “Applications”
3. Go to “Manage Applications”
4. Go to “Grindr”
5. Click on “Clear Data”
6. Click on “Clear Cache”
7. Click on “Force Stop”
Deleting the App:
1. Access your Device's Settings App
2. Go to “Applications”
3. Go To “Manage Applications”
4. Go to “Grindr”
5. Click on “Uninstall”
6. Click “ok”
7. Click “ok”

For Blackberry Devices:

Clear Profile Image:
1. Launch the Camera app
2. Take a black photo (cover the lens of the camera)
3. Save the photo
4. Launch Grindr Xtra
5. Press the menu button
6. Select “Edit Profile”
7. Click on profile image thumbnail
8. Select the black photo you took earlier
9. Save photo to profile
Remove Profile Details:
1. Launch Grindr Xtra
2. Press the menu button
3. Select “Edit Profile”
  - Display name: delete all entered text
  - Headline: delete all entered text
  - About: delete all entered text
  - Age: delete all entered text
  - Height: select “Do not Show”
  - Weight: delete all entered text
  - Ethnicity: select on “Do not show”
  - Facebook URL: delete all entered text
  - Age Filters: delete entered text for Min and Max age
4. Press the menu button
5. Select “Save”
Removing all Favorites:
1. Launch Grindr Xtra
2. Click on a favorite thumbnail to view the profile.
3. Press the “F” button on the keyboard to remove user as favorite.
4. Repeat steps 2-3 until all favorites are removed as desired.
Unblock Everyone:
1. Launch Grindr Xtra
2. Press the menu button
3. Select Edit Profile
4. Press the menu button
5. Select “Unblock All”
Clear Chats:
1. Launch Grindr Xtra
2. Press the menu button
3. Select Edit Profile
4. Press the menu button
5. Select “Clear All Chats”
Deleting the App:
1. From your home screen, press the Menu Button
2. Select Options
3. Select Advances Options
4. Select Applications.
5. Select Grindr
6. Click on Delete
7. Confirm you want to delete.